Refund Policy

Last updated: 9 October 2026

This policy applies to paid courses and programmes purchased through Stellar IT Consultancy.

1. Cancellation before delivery

Requests received before the scheduled course start date may be eligible for a full refund, less any non-recoverable payment or administrative fees. Refund eligibility is assessed based on the course intake and delivery commitments.

2. Cancellation after delivery starts

Once a course has started, refunds are considered case by case. Where a refund is approved, the amount may be reduced to reflect sessions, materials or services already delivered.

3. Rescheduling

Where practical, we may offer a transfer to a future intake instead of a refund. Any transfer must be agreed in writing before the relevant intake closes.

4. Provider cancellation

If we cancel a course and cannot offer a suitable replacement intake, the learner may request a full refund of the course fee paid.

5. How to request a refund

Email privacy@stellar-it.sg with your enrollment reference, payment receipt and reason for the request. Approved refunds are returned to the original payment method through Stripe. Processing times depend on the card issuer.

6. Payment disputes

Please contact us first so we can investigate payment or enrollment issues. This policy does not limit any rights available under applicable Singapore law.